Ambulance Support Worker (ECA Route)

Duration: 18 months
Price: £350 Co-Investment or £7000 on Apprenticeship Levy
Location: National Delivery

Ambulance Support Workers respond to emergency (999), urgent and or/unscheduled care calls from the public and/or wider health and social care communities to provide care and clinical support to individuals of all ages within an agreed scope of practice and outside of a multi-disciplinary hospital team, or provide scheduled non-urgent transport for people with specific health needs.

You will transport them, as required, to (and from) specified treatment centres and other locations which may be very remote settings, driving safely and at progressively high speed as appropriate, and also have the responsibility of managing a vehicle. You will work as part of a double ambulance crew either alongside a more senior member of staff such as a Paramedic or Associate Ambulance Practitioner, or with another non-registered Ambulance Support Worker; for some non-urgent care you may work alone.

You are required to work in a wide range of settings and environments both inside and outside including, in some cases, uncontrollable environments assisting individuals at the scene. Clinical duties vary accordingly. Often you will be supporting and assisting the senior clinician and in cases where patients deteriorate you will provide basic level of life saving techniques.


  • The opportunity to apply your new skills and knowledge in your job role.
  • Receive a nationally-recognised certificate from a leading awarding body.
  • Develop a broad range of knowledge, skills and behaviours that will set the foundation for your career in the ambulance service
  • Level 3 Certificate in Ambulance Patient Care: Urgent Care Services
  • Level 3 Certificate in Emergency Response Ambulance Driving


The Ambulance Support Worker Level 3 course provides learners with a highly transferable set of knowledge, skills and behaviours, which can be gained working across an organisation and its processes. Our course is expertly tailored to the role of a Ambulance Care Assistant and by the end of the course, you will:

  • demonstrate what it means in practice to promote and provide person centred care, treatment and support by obtaining valid consent, and carrying out risk assessments
  • work in partnership with the individual, their carer, families and the wider healthcare team
  • promote clinical effectiveness, safety and a good experience for the individual
  • follow the principles for equality, diversity and inclusion
  • implement a duty of care and candour
  • safeguard and protect adults and children; promote the principles to others
  • follow the principles of the National Prevent Strategy
  • demonstrate and promote effective communication using a range of techniques
  • observe and record verbal and non-verbal communication
  • engage in de-brief/supervision following potential exposure to trauma and serious incident
  • ensure that all information recorded is clear, concise and accurate
  • handle information (record, report and store information) in line with local and national policies, keep information confidential and support others to do so; take part in audits
  • undertake clinical tasks in line with the scope of your own role, being aware of the limits of your competence; adhering to current legislation and policy including:
  • manage medical and post- surgical conditions during ambulance patient care
  • convey individuals with own medication and medical devices undertake basic life support and external defibrillation
  • administer a medical gas eg. oxygen in ambulance patient care
  • administration of medicines under supervision
  • communicate with individuals and the people supporting them or involved at a scene using language that is clear and compassionate, checking understanding
  • carry out patient assessment and physiological measurements as required
  • support frailty and end of life care
  • adapt the clinical intervention within the scope of your practice taking into account the impact of mental or physical capacity, a health condition, learning disability or overall wellbeing of the presenting individual
  • manage own safety and that of others in a range of environments
  • move and position individuals, equipment and other items safely
  • use a range of techniques for infection prevention and control, eg waste management, spillage, hand washing, use of Personal Protective Equipment (PPE)
  • work as part of a team, seek help and guidance when you are not sure, escalate concerns in a timely manner to the correct person; support or supervise colleagues as required, delegate well-defined tasks appropriately
  • work in partnership across the fire, rescue, health and care team in a way that is professional and committed to quality and care of the patient
  • operate a range of communication electronic devices
  • prepare a range of vehicles prior to use to ensure all safety aspects are met
  • operate and drive the ambulance vehicles safely at all times, adhering to the Highway Code, relevant legislation and policies
  • monitor and maintain the environment, equipment and resources including performing first line calibration on clinical equipment
  • use equipment and resources in a safe, effective way in line with local policy and procedure
  • manage stock control
  • Our training will create a concrete platform for your professional development within business administration by providing you with practical opportunities to apply and embed your knowledge and skills.

Suitable for:

Ambulance Support Workers, Ambulance Care Assistants, those with a passion for care. 

Recommended EPAO:

Qualsafe Awards or Future Quals

Enquire About This Course

"*" indicates required fields